- When does billing actually start?
- Not until Corra has confirmed her first 5 visits for your agency. Go-live, number provisioning, and her first weeks of real work cost you nothing — if she doesn't earn the seat, you never get a bill.
- How long does setup take?
- Using CareAvail? Corra connects same-day — expect her first confirmations within 1 business day (carrier registration for texting can take a few extra days). On another system, a real person reaches out within 1 business day to scope your integration and give you an honest timeline — and since billing doesn't start until Corra's first 5 confirmed visits, the clock is on us, not you.
- What counts as a “weekly billable hour”?
- The hours your agency bills to clients in a week — the same number you already track in your care system. We size your tier on a trailing 60-day average, so one busy week never bumps you up, and a slow month is reflected at your next renewal.
- Are calls and texts really included?
- Yes. The included volumes are generous guardrails, not a revenue lever — sized well above normal operations, with room for holiday and summer surges. If you do go past them, usage beyond the included volumes bills automatically at $0.15 per call and $0.01 per text, as an itemized line on your next monthly invoice. Your usage is always visible — on your statement, or on request any time — and the rates hold no surprises, because they're published right here.
- What's the processing fee?
- The cost of moving your money, passed through at cost — nothing is baked into the published prices. Pay by bank debit and it's 0.8%, capped at $5 per payment (the cheapest way, and the one we recommend). Pay by card and it's 3%. Either way it appears as its own line item on the invoice, same philosophy as sales tax: the plan price is the plan price.
- Is there a setup fee or a contract?
- No setup fee, no implementation charge, month-to-month, cancel anytime. Corra earns her seat every month or she doesn't keep it. Early-access pricing is locked for your first 12 months, even as you grow into a bigger tier.
- How does this compare to alternatives?
- Our standard price is at or below what incumbents in this space charge after their best discount — and our overage rates are lower too. We're the newcomer; you shouldn't have to negotiate to get a fair number, and early agencies shape the roadmap.
