Terms of Service

These terms govern use of the Corra service and the corra.work website, operated by Neovexa Inc. ("Neovexa", "we", "us"), 2 Broad Street, Suite 609, Bloomfield, NJ 07003. By subscribing to Corra or using the site, you agree to them. They're written in plain English on purpose — if anything is unclear, ask us before you sign up.

The service

Corra is an AI care coordinator for home care agencies. She works your agency's phones — confirming visits, following up on missed clock-ins, and offering open shifts by call and text — on top of the scheduling system you already run, and records every action she takes in an audit trail. Corra acts autonomously only when she's confident; anything ambiguous is escalated to your team. She is an operational assistant, not a substitute for your agency's own judgment, supervision, or compliance obligations.

Accounts & provisioning

You subscribe on behalf of a home care agency you're authorized to bind, and you're responsible for the accuracy of what you tell us at signup (including which scheduling system you use). After you subscribe, we provision Corra for your agency — connecting your care system, setting up your agency's phone numbers, and registering carrier-compliant messaging — and we aim to have her set up within 1 business day. Keep your account credentials confidential; you're responsible for activity under your account.

Fees & payment

Corra is a monthly subscription at the tier prices published on our pricing page, billed on the 1st of each month. There is no setup fee.

You don't pay until Corra proves herself. Billing does not begin until Corra has confirmed her first 5 visits for your agency. Your payment details are saved at signup, but nothing is charged before then.

Processing fees are passed through, not baked in. The published prices don't include payment-processing costs; those appear as their own line item on each invoice, the same way sales tax does. Paying by bank debit adds 0.8% capped at $5 per payment; paying by card adds 3%.

Usage beyond your plan. Each tier includes generous monthly call and text volumes. Usage beyond them bills automatically at $0.15 per call and $0.01 per text, as an itemized line on the next monthly invoice.

Early-access price lock. Your pricing is locked for 12 months from signup, including if you upgrade to a bigger tier during that time.

Term & cancellation

The subscription is month-to-month. You can cancel any time through the billing portal; cancellation takes effect at the end of the current billing period, and we don't issue refunds for partial months. We may suspend or end the service for non-payment or for violation of these terms, with notice where practical.

Acceptable use

Use Corra only for legitimate agency operations and only to contact caregivers and staff your agency has a genuine relationship with. Don't use the service to send spam or unlawful communications, to harass anyone, to evade consent (opt-outs are honored immediately and permanently — that's not configurable), or to probe, overload, or reverse-engineer the platform. We may suspend accounts that put the shared telephony infrastructure or its carrier registrations at risk.

Data & privacy

Our privacy policy describes how we handle data. Corra is built for data minimalism: she works with first names, phone numbers, and schedule references — no clinical information enters Corra, and no protected health information enters our billing systems. Your agency's schedule and records stay in your care system, which remains the source of truth.

Disclaimers & limitation of liability

We work hard to keep Corra reliable, but the service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose. Telephone and messaging delivery depend on carriers we don't control, and no automated system reaches everyone every time — your agency remains responsible for staffing decisions and for its own regulatory compliance. To the maximum extent permitted by law, Neovexa's total liability arising out of the service is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.

Changes to these terms

We may update these terms as the product evolves. If a change materially affects your rights or your bill, we'll notify you by email before it takes effect; continuing to use the service after that means you accept the updated terms. The "Last updated" date above always reflects the current version.

Contact

Questions about these terms: test@neovexa.com. Neovexa Inc., 2 Broad Street, Suite 609, Bloomfield, NJ 07003.